Refund Policy
Last updated: July 20, 2026
1. Our digital photo service
PhotoReady provides a digital photo in the size you select and a 4×6 print sheet. Because digital files become available immediately after payment, refunds are reviewed individually rather than issued automatically.
2. Rejection-related refund requests
If an issuing authority rejects your prepared photo because of photo size, format, or background requirements, contact us within 14 days of purchase. Include a redacted copy of the written rejection notice. We will review the request and issue a refund when the issue is attributable to PhotoReady's preparation of the file.
3. Other eligible requests
We also review duplicate charges and technical failures that prevent delivery of the purchased files. Please contact us within 14 days of purchase and include the order details available to you.
4. What is not covered
Refunds are not available for decisions unrelated to the photo, such as application eligibility or missing documents; an incorrect size selected by the customer; unsuitable source photos; printing that was not performed at actual size; a change of mind after download; or a request without sufficient information to review it.
5. How to request a refund
Email us at support@photoready.app with the subject “PhotoReady refund request.” Please redact passport numbers, addresses, dates of birth, and other unnecessary sensitive information from any supporting document.
6. Review and payment
We aim to respond within 3 business days. Approved refunds are sent to the original payment method through our payment processor. Nothing in this policy limits rights that cannot be excluded under applicable law.